Are you a lender?
No, we do not lend our own money. Brightstar Financial are a distributor of specialist finance products. We assist with the sourcing and selection of the most appropriate product for the client’s circumstances, from our panel of lenders; we then package the case ready for lender offer and then completion.
Are you authorised by the FCA?
Yes, Bright Star Financial Limited are authorised and regulated by the Financial Conduct Authority (FCA). Our financial services register number is 712700. You can check this on the financial services register by visiting the FCA’s website: www.fca.org.uk/register or by contacting the FCA on 0800 111 6768
Who manages the advice process?
We understand you use our services for different reasons: because you have a specialist case that falls outside your core business and/or knowledge area, or maybe you simply don’t have the time to manage a specialist case and the complexities it brings. That’s why we offer a choice of how you can work with us. Whether it’s you providing the advice and us managing the process with the lender, or you referring the case to us to manage the client and lender relationship, including giving the required advice. Either way, you will benefit from market-leading procuration fees. Your client remains your client regardless of how we manage their application, we will never cross-sell to them.
Brightstar are unable to provide advice for first charge regulated residential mortgage transactions. We can however pass your enquiry to our affiliate company.
Will you cross-sell to my client?
Your client remains your client regardless of how we manage their application, we will never cross-sell to them.
What is the process?
The process differs slightly for each specialist division. Please refer to the relevant division by clicking ‘Services’ above and selecting a service to learn more about the process.
What happens if my client complains about your service?
Our commitment to providing a positive customer experience means we receive very few complaints. However, should the need arise, please refer to our complaints procedure by clicking here.
Please rest assured that we hold full PI insurance which covers loss due to misinformation or negligence and any actionable complaints against a broker, network, or mortgage club. Policy details are available upon request.
Will I be paid if I refer my client to you?
Yes, you will be paid a percentage of the enhanced procuration fee. The percentage will be agreed with the consultant at the point of enquiry if not previously agreed under any network or mortgage club agreement.
How much will I be paid?
You will receive a percentage of the procuration fee, but the exact amount will depend on the division you are dealing with, the lender/product chosen and who is managing the advice process (i.e. you or Brightstar).
Procuration fees will be agreed with your consultant at the point of enquiry.
How will I be paid?
Directly Authorised brokers: invoices are settled within agreed payment terms, upon receipt of funds from the lender.
Members of networks and clubs: Where required, invoices are settled within agreed payment terms, upon receipt of funds from the lender. Where appropriate, the payment will be sent to your network/club and treated as per the terms of your contract with them.
