Giving you access to over 250 years of relevant industry experience
Our specialist teams are either CeMAP qualified, or in the process of qualifying to ensure you receive quality, knowledgeable support.
We’re also committed to the personal and professional development of our people and our in-house training and knowledge sharing is among the best in the industry, which is why we’ve been named the Best Small Company to work for in 2019 and 2020 by The Sunday Times and were awarded the prestigious ‘Investors in People’ Gold award standard.
Supporting you every step of the way
We’re passionate about our industry and how we enable, and support retail customers pursue their financial objectives. The level of expertise required to manage specialist lending cases is higher than the mainstream market. As a result, it can be more time consuming, but our case managers know their chosen sector intimately and will always be on hand to help you through the whole process.
Additional benefits
- We work with you to provide the right advice for your clients and avoid causing foreseeable harm.
- We can often provide access to more lenders and market-leading exclusives.
- We provide choice to suit your business needs.
- We have invested in technology to make your life easier.
- We fully embrace Treating Customers Fairly and the Consumer Duty Regime in order to deliver the best possible outcomes to our clients and our brokers clients.
- We’re trusted by over 75% of the UK’s mortgage intermediaries.
- With us, you’re fully protected. We have full PI coverage that enables us to offer a referral or advice service for a wide range of regulated and unregulated cases.
The Made Easy charter
We’re here to make life simpler for you
This specially created charter defines everything that’s unique about the service you can expect from us.
Weekly summaries
You’ll be contacted at every stage and/or when changes occur with regular, automated updates and a weekly summary of your pipeline with us, including the current stage and number of outstanding requirements.
Sourcing made easy
You’ll get access to a sourcing and intelligent case tracking system, including an ‘Evidence of Research’ document free of charge.
Bespoke approach
Your list of requirements will be specific to your chosen lender and we’ll apply this individual, tailored approach to each of your clients.
Unrivalled expertise
You’ll be contacted upon the submission of every enquiry, offering you our expertise on all our lenders’ criteria.
Quality comes as standard
You can be certain you’ll be dealing with a team who have been trained to the very highest standards. That’s because we have a clearly-defined customer experience training programme and adhere to a customer service charter, all of which has contributed to us becoming an ‘Investors in People’ Gold organisation.
Support throughout
You’ll receive direct access to a dedicated case manager who will look after your client’s application from initial enquiry to completion.
Peace of mind
You are guaranteed direct access to our directors, in the unlikely event that the need arises.
Real-time updates
You’ll be given access to our intelligent case management system, enabling you to view detailed information on the progress of your client’s application, in real-time 24/7. This includes the ability to upload and download any documentation required for the application.
Specialist sourcing made easy
Your go-to platform for accessing specialist first/second charge, buy-to-let, commercial and bridging products.
